Our Terms & Conditions

By adhering to these policies, we aim to create a healthy, safe, calm and comfortable atmosphere for all dogs at North Tyne Board and Kennels. Thank you for your cooperation and understanding.

Excessive Barking Policy

It At North Tyne Boarding Kennels, we prioritise the well-being and comfort of all the dogs in our care. To maintain a peaceful environment, we have established the following policy regarding excessive barking:

  1. No Admission for Excessive Barkers: We do not accept dogs that are known to excessively bark while in a kennel. Excessive barking can disturb and unsettle other dogs, creating a stressful environment.

  2. Trial Stay Requirement: If an owner suspects that their dog may bark excessively or become unsettled in a kennel setting, a trial stay is mandatory. The cost of this trial stay will be borne by the owner. This trial allows us to assess the dog’s behavior and ensure they are a good fit for our facility.

  3. Emergency Contact Protocol: In the event that a dog begins to bark excessively during their stay, we will contact the emergency contact provided by the owner (and stored in KennelBooker). The emergency contact must be prepared to make arrangements for the dog, which may include early pick-up if the barking cannot be managed.

  4. Owner Responsibility: Owners are responsible for providing accurate information about their dog’s behaviour and ensuring that their dog is suitable for a kennel environment. This includes arranging a trial stay if there are any concerns about barking or anxiety. .

Pet health requirements

To comply with our licensing regulations, all dogs must be vaccinated against Hepatitis, Leptospirosis, Distemper, Parvovirus, Parainfluenza and Kennel cough, all administered at least 14 days before arrival.

  1. Proof of vaccinations will be required, via email or a screenshot of a veterinary card, prior to your pets stay. Proof can also be shown in person at the time of arrival, but please note that we will not be able to accept your pet to stay without this.

  2. Your pet must also be up to date with flea, tick and worm prevention treatment.

  3. Your pet will be insured with us when they are in our care, but it is advised that you have your own pet insurance also.

  4. We have access to a veterinary practice with a 24 hour service.

  5. If your pet is taking regular medication, (that we are administering during their stay), we will need your prescribing vet’s details for care advice if we should need it as well as enough medication for the duration of their stay.

  6. If your dog appears unwell on arrival, we reserve the right to refuse admission.

  7. If your pet becomes unwell during their stay, we will inform you. If we are unable to contact you, we will contact your emergency contact and, if necessary, will arrange for your pet to be collected. 

Health, Fitness & Right of Refusal - Terms and Conditions

All dogs boarding with us must be fit, well, and in good health at the time of admission.

Dogs with any illness, injury, infection, medical condition, or those recovering from veterinary treatment will only be accepted at our discretion and must be supported by a clear veterinary diagnosis and a written care plan provided in advance of the stay. This care plan must outline all required treatment, medication, handling instructions, and any restrictions on activity.

We reserve the absolute right to refuse admission, delay admission, or terminate a stay if, in our professional judgement, a dog’s physical or emotional wellbeing may be compromised, or if we believe that our facilities, environment, or level of supervision are not suitable for that dog’s needs at that time.

This includes (but is not limited to) situations where:

• A dog presents with an injury, infection, or medical condition that may worsen during their stay

• The outcome or progression of a condition is uncertain

• A dog requires a level of medical care or monitoring beyond what we can reasonably provide

• A dog’s behaviour, pain, or discomfort cannot be safely or accurately assessed due to lack of prior history with us

All decisions are made in the best interests of the dog and in line with our duty of care to all dogs boarding with us. Our decision in these matters is final.

Emergency Contact Policy for Dog Owners

All dog owners are required to provide at least one emergency contact at the time of booking or registration.

Emergency Contact Requirements

• The emergency contact must be contactable during the dog’s stay.

• The emergency contact must be willing and able to collect the dog from our premises if required.

• The emergency contact must be authorised by the owner to make decisions relating to the dog’s collection.

Circumstances Requiring Collection

The emergency contact may be required to collect the dog in situations including, but not limited to:

• An unexpected closure of the kennels or facility.

• The dog being unsettled, distressed, or unable to settle despite reasonable efforts.

• The dog displaying signs of aggression or behaviour that may pose a risk to staff, other dogs, or itself.

Owner Responsibility

It is the responsibility of the dog owner to ensure that the emergency contact details are accurate and kept up to date. Failure to provide a suitable emergency contact may result in refusal of service.

By leaving a dog in our care, owners acknowledge and agree to this policy.

DANGEROUS DOG BREEDS & THE LAW (UK, 2026)

Dogs Banned Under the Dangerous Dogs Act 1991

As of early 2026, the UK bans five main types of dogs under the Dangerous Dogs Act 1991:

❌ Pit Bull Terrier

❌ Japanese Tosa

❌ Dogo Argentino

❌ Fila Brasileiro

❌ XL Bully

These types of dogs are illegal to breed, sell, exchange, or abandon.

What This Means for Owners

If you own one of these types of dogs, you must have a valid Certificate of Exemption before the dog can be kept legally. Owners with a Certificate of Exemption must follow strict legal requirements, including:

✔ The dog must always be muzzled in public

✔ The dog must be on a lead at all times when out in public

✔ You must have proper insurance

✔ The dog must be neutered (if required under the terms of the certificate)

What This Means for Our Kennels and Our Customers

Our priority is always the safety and wellbeing of all dogs in our care, along with the safety of our small team. Because of this, boarding establishments must be especially careful and follow the laws very closely.

Every kennel has the right to set its own policy on whether or not it accepts exempted dogs, and this is common practice across the UK due to the extra responsibilities involved. We do not accept banned dog breeds for boarding. This exclusion also extends to those with an exemption certificate. Additionally, we will also exclude any dog which we judge may be one the listed breeds unless the owner can provide suitable written proof that it is not.

We’ll always do our best to keep everyone informed and updated, and if you have any questions about how these rules apply, we’re happy to help explain. These changes may feel confusing at times, but together, with clear communication and care, we can make sure the kennels remain a safe, happy environment for all our four-legged guests.